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WKU Housing & Residence Life has been made aware of students in residence halls across campus not receiving anticipated mail through USPS.

HRL is working closely with WKU Mail Services and residence hall staff to investigate the root cause.

It is highly recommended to find alternative delivery options for money/gift cards through email, text messaging, or store apps. If you need to send important or valuable mail via USPS, it is recommended to send through priority mail with use of a tracking number, certified or other insured process: https://www.usps.com/ship/insurance-extra-services.htm

If you have evidence that a gift card was stolen/used, please file a police report through the WKU Police Department: www.wku.edu/police

If you would like to file a report through USPS about missing or damaged mail, visit https://www.usps.com/help/miss...

Thank you for your help and patience as we work to resolve this issue.