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During the fall 2023 semester, WKU Housing & Residence Life and WKU Mail Services have been working with a U.S. Postal Inspector to investigate reported issues from students living on campus who did not receive anticipated mail through USPS. 

The university has recently been made aware that a USPS employee has confessed to mail theft, likely linked to the missing mail of students living in WKU residence halls. The USPS employee has resigned, and the investigation continues by the United States Postal Inspection Service and the WKU Police Department.

If you have evidence that a mailed gift card, pre-paid credit, and/or cash were stolen/used from the U.S. Mail, please contact U.S. Postal Inspector Brian Coyt at bdcoyt@uspis.gov or by phone at (270) 843-5793. It appears greeting cards and letters were the primary target of theft; however, report any suspected mail theft regardless of monetary loss.  

If you would like to file a report through USPS about missing or damaged mail, visit https://www.usps.com/help/missing-mail.htm. 

It is highly recommended to find alternative delivery options for money/gift cards through email, text messaging, or store apps. If you need to send important or valuable mail via USPS, it is recommended to send through priority mail with use of a tracking number, certified or other insured process: https://www.usps.com/ship/insurance-extra-services.htm.